COMPLAINING

A complaint is expressions of "displeasure or annoyance" in response to an action that is seen by the speaker as unfavorable.

Making a complaint
I’m afraid I have to make a serious complaint.
Look, I’m sorry to trouble you, but….
Excuse me, I’m afraid… 
I wonder if you could help me…..
I’ve got a bit of a problem here, you see……
Do you think you could……?
I’m sorry to have to say this, but….
Would you mind (doing)….?
I wish you wouldn’t mind….
I do wish you could….
Wouldn’t it be a good idea to/ not to….

 Accepting a complaint
I can’t tell you how sorry I am
I wish it never happened
Oh dear, I’m really sorry
I’m so sorry, I didn’t realize
I just don’t know how to say.
I just don’t know what to say

Delaying a complaint
I suggest you leave it with us and we’ll see what we can do.
I’m afraid the manager/boss isn’t in at the moment. Could you call later?
I’m afraid we can’t help you at the moment. Could you leave your contact phone number and address? We will contact you soon.

Rejecting a complaint
Well, I’m afraid there is nothing we can do about it actually.
Well, I’m afraid there isn’t much we can do about it.

Expressing Complaining
Teacher   : Could you read the text in front of the class, please.
Tia                    : Yes, sir.
--Walking to the front of the class, then reading a text--
Firman              : Can you hear that?
Sahrul               : Hear what?
Firman              : Her voice. I cant hear her voice.
Sahrul               : Neither can I. But…
Teacher   : Both of you! What are you discussing?
Firman              : It’s about Tia, sir. Her voice is too quiet. We can’t hear her.
Teacher   : You should have asked her to read louder rather than to talk to yourselves each other.
Firman&Sahrul: We are sorry, sir.

Giving Instruction

Giving instruction is an expression for give or ask somebody to do something that we want.The tense used in giving instruction is simple present.

1.  Command  

•      Verb (+ O).
 e.g:Watch out, come here, etc.

•      Please + V (+ O).

e.g:Please clean your room.

•      V (+ O) + Please.

e.g:Wash this towel, please.

2.  Prohibition

•      Don’t + V (+ O).
e.g:Don’t close it!

•      Don’t + V (+ O) + Please.
e.g:Don’t be noise,please.

•      Would you mind not+V-ing(+ O).
e.g:Would you mind not reading my book.

ü  Beginning
The first thing you do is ...
To begin with ...
To start with ...
First ... 

ü  Continuing
And ...
Then ...
And then ...
Next ...
After this ....
Following this ...
When (this is done) / (you've done this) ...
While (something else is happening)..

ü  Ending
Finally ...
Lastly ...
To finish ...

q Verb 1, e.g:
§ Wash your hand.
§ Sit down.

q Be + adjective, e.g:
§ Be your self.

§ Be a good student.

            § Be happy.   

q Infinitive without to

            § Close the door

            § Open the window

§ Turn off the computer

            § Move the chair

q Don’t + V-infinitive, e.g:
§ Don’t armb!
§ Don’t disturb!
§ Don’t touch!

§ Don’t kill him.

            § Don’t cry.

q No + V-ing, e.g:
§ No smooking!
§ No swimming!

            § No parking !

            § No catching !

            § No diving !

How to Make a Cup of Coffee

First you need to buy some coffee and a coffee maker.Then you have to put the water into the bottom of the coffee maker.You needn't boil the water, cold water is fine.Next you have to put the coffee in the coffee compartment and screw the top of coffee maker on.After that you need to put the coffee pot onto the stove. Then turn the stove on hight and wait. You don't have to move the coffee pot.When the water boils and goes into the upper part of the pot you thenhave to remove the pot from the heat.

Finally you pour some coffee into a cup, add sugar and milk and enjoy